| Job Description: |
Primary Platforms: Quadient Inspire, OpenText CCM, Messagepoint
Experience: 10–15+ years overall, with strong CCM architecture and migration experience Role Summary We are looking for an experienced Customer Communications Management (CCM) Technology Architect to lead migration of existing OpenText and Messagepoint-based customer communications to Quadient Inspire. The architect will work closely with client stakeholders, Quadient SMEs, business teams, and delivery teams to understand the current-state CCM landscape, perform technical and functional assessment, define the target-state Quadient architecture, establish the migration strategy, and develop an implementation roadmap. Mandatory Skills - Strong experience with Quadient Inspire / Quadient CCM
- Hands-on CCM solution architecture experience
- Experience designing or executing CCM platform migrations
- Good understanding of OpenText CCM
- Good understanding of Messagepoint
- Strong knowledge of:
- CCM architecture
- Template design and migration
- Content management
- Dynamic/personalized communications
- Batch and on-demand document generation
- APIs and integration patterns
- Print and digital communication channels
- Data mapping and transformation
- Testing and reconciliation of generated communications
- Ability to independently conduct architecture/discovery workshops.
- Ability to convert discovery findings into implementation scope, estimates, roadmap and SOW inputs.
- Strong client-facing communication and technical documentation skills.
Strongly Preferred - Previous OpenText to Quadient migration experience.
- Previous Messagepoint to Quadient migration experience.
- Experience assessing large template/communication portfolios and defining migration complexity.
- Experience with Quadient implementation in regulated industries such as healthcare services.
- Experience developing CCM modernization business cases and migration estimates.
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