| Job Description: |
• Tanium Service Now, Strong troubleshooting skills in Windows\Linux Operating systems, VMWare, PS scripting
• In-depth knowledge of Windows patch lifecycle and Microsoft update management
• Experience with vulnerability management and compliance reporting.
Roles & Responsibilities
• Design and optimize enterprise-wide patching strategies and maintenance windows.
• Customize TANIUM Deploy packages and create scripts for advanced software rollout and patching logic.
• Maintain and update patch source repositories, configuration baselines, and deployment templates.
• Perform root cause analysis for persistent patching issues and automate resolution processes.
• Develop dashboards and real-time metrics in TANIUM Performance and Reporting modules.
• Collaborate with security teams for CVE-based remediation through TANIUM Comply.
• Integrate TANIUM with other ITSM and security tools (e.g., ServiceNow, SCCM, SIEM) for seamless workflows.
• Mentor and support junior engineers in patching operations and best practices.
• Execute patch deployments across desktop and server environments using TANIUM Deploy.
• Monitor patch compliance and remediation status using TANIUM Patch and TANIUM Comply.
• Troubleshoot failed patches or deployments on endpoints and provide timely resolution.
• Respond to and resolve service tickets related to patching, software distribution, and endpoint configuration.
• Perform vulnerability scans with TANIUM Comply and assist in remediation tracking.
• Run TANIUM Interact queries to validate system health, software versions, and patch status.
• Follow change control processes and ensure documentation and approvals for patch schedules.
• Escalate complex issues or recurring failures to L3 support with detailed incident documentation.
• Coordinate with Vendor and complete necessary tasks that need vendor intervention
Generic Managerial Skills, If any
• Self driven with the ability to work independently and with minimal supervision
• Ability to work in US business hours (EST) 08:00 AM – 05:00 PM EST (Mon – Fri)
• Ability to clearly communicate complex concepts to non technical audiences
• Strong written communication skills for documentation & reports
• Ability to act as a trusted advisor and subject matter authority within the organization
• Strong analytical mindset for assessing complex problems and identifying root causes
• Proactive identification of risks, gaps, and improvement opportunities
• Ability to align platform capabilities with organizational security and operational goals
• Ability to work effectively with vendors, partners, and internal stakeholders
• Continuous improvement mindset focused on operational excellence
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