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Role Descriptions: Strong communication (voice/email)Basic telecom lifecycle knowledgeAbility to manage high volume workloadFamiliarity with CRM and tracking toolsAttention to detail
Essential Skills: Engage customers| sellers| and account teams to determine service disposition (Disconnect vs Migration)Serve as a primary point of contact for customers during service provisioning| decommissioning| and migration activities| ensuring clear communication and timely updates.Perform high-volume outreach and follow-ups to capture customer decisionsUpdate disposition status accurately in systems (QB/CRM)Support order tracking for migration and disconnect requestsCoordinate with internal teams for status