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The assigned resources will provide administration and operational support activities (as per the directions & decisions of Care Source only) related to the following platforms:

Microsoft Intune Administration

Activities may include:

·       Manage and administer Microsoft Intune-managed endpoints, ensuring device enrollment, configuration, compliance, and lifecycle management across Windows, iOS, Android, and macOS platforms.

·       Configure, deploy, and support Windows Autopilot profiles to enable automated device provisioning, enrollment, and user onboarding.

·       Create, manage, and troubleshoot Intune Configuration Profiles to enforce device settings, security baselines, and enterprise standards.

·       Implement and maintain Compliance Policies to monitor device health, enforce corporate security requirements, and ensure regulatory compliance.

·       Administer endpoint security controls including BitLocker encryption and Local Administrator Password Solution (LAPS), ensuring secure device access and data protection.

·       Monitor device compliance, application deployment status, and policy enforcement, performing remediation activities to resolve endpoint management issues.

GPO to Intune Migration

Activities may include:

·       Assess and analyze existing Group Policy Objects (GPOs) to identify migration candidates and policy dependencies.

·       Map and convert applicable GPO settings into Microsoft Intune Configuration Profiles, Compliance Policies, and Endpoint Security policies.

·       Configure and manage ADMX-backed policies within Intune to replicate required administrative template settings.

·       Validate policy migration outcomes through testing, troubleshooting, and compliance verification across managed endpoints.

·       Implement modern device management best practices by transitioning from traditional on-premises policy management to cloud-based Intune management.

·       Optimize device configuration and security posture by consolidating and standardizing policies within the Intune administration framework.

·       Support phased migration, pilot deployments, policy coexistence, and post-migration remediation activities to ensure minimal user disruption.

App Packaging and Deployment

Activities may include:

·       Packaging applications for the Windows32 (Physical and Virtual) through Microsoft Intune Company Portal, including application assignments, dependencies and release management activities

·       Perform Source code verification, packaging, Quality Assurance, UAT, Review Implementation, Move to Production, Pre‐pilot deployment tests

·       Configuring restricted deployments by creating the required security group and collection to control application installation.

·       Troubleshoot and resolve application packaging, installation, and deployment issues, including remediation of failed deployments and deployment optimization.

·       Develop and maintain PowerShell scripts to automate application packaging, deployment, detection, remediation, and uninstall processes Enable Auto update for packages using exception process

·       Monitor deployment success, analyze deployment failures, and provide reporting to ensure application availability.

·       Collaborate with application owners, platform teams, and end users to support testing, deployment planning, issue resolution, and continuous service improvement

·       App compatibility testing for new / version upgrade of apps

·       Assisting UAT scenarios ‐complex with hardware dependencies

Windows Patching & Endpoint Lifecycle

Activities may include:

·       Manage and administer Windows operating system patching across enterprise endpoints, including deployment of security, quality, and feature updates.

·       Configure, monitor, and maintain Windows Update for Business (WUfB), Autopatch, and Intune/SCCM-based patch management solutions.

·       Perform patch testing, validation, pilot deployments, and phased rollouts to minimize business disruption.

·       Monitor patch compliance, remediate update failures, and ensure adherence to organizational security and compliance requirements.

·       Manage Windows 10/11 feature updates, operating system servicing, version upgrades, and end-of-support transitions.

·       Support endpoint provisioning, build refreshes, re-imaging, and device replacement activities throughout the endpoint lifecycle.

·       Maintain endpoint health, performance, and security posture through proactive monitoring, troubleshooting, and remediation.

·       Support device enrollment, configuration, compliance validation, and lifecycle governance for corporate-managed endpoints.