| Job Description: |
Competencies: 10+ years experience required
Digital : Application Programming Interface (API)
Digital : Amazon Web Service(AWS) Cloud Computing
Digital: Amazon Connect
Essential Skills:
AWS Connect Architect Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on AWS contact center relevant services.Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.Excellent communications skills
Ability to develop requirements based on leadership input
Ability to work effectively in a remote, virtual, global environment
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