| Location: |
Hartford, CT, Plano, TX, Raleigh, NC, Richardson, TX, Tempe, AZ |
| Job Description: |
Job Description In the assigned Job Role of Infrastructure Consultant 3, your Area Of Responsibility will be as below:
⦁ Develop diagnostic tools, establish monitoring protocols, and resolve complex incidents through root cause analysis while ensuring SLA adherence and creating action plans to prevent recurrence
⦁ Conduct detailed IT infrastructure evaluations and due diligence across multiple tracks, identify gaps and risks, and collaborate with stakeholders to recommend tailored enhancements and validate infrastructure details
⦁ Create scalable, secure, and high-performing IT infrastructure solutions
⦁ Optimize deployment processes, ensure environment readiness, troubleshoot issues, and contribute to creation of deployment documentation
⦁ Develop and implement robust change management protocols to minimize risks, analyze proposed changes, and ensure smooth integration of system and technology updates
⦁ Analyze and enhance system performance by implementing advanced monitoring tools, addressing capacity needs, and designing solutions to prevent bottlenecks
⦁ Implement security measures and disaster recovery strategies including risk assessments
⦁ Identify opportunities for process optimization, design and implement automation tools, and evaluate their impact to enhance efficiency and productivity
⦁ Collaborate with multi-vendor and cross-functional teams to ensure project execution and document project activities
⦁ Create specialized knowledge repositories, document methodologies, and drive learning to preserve organizational insights and enhance team efficiency
Required Skill and Experience • Experience in Incident handling methodologies — NIST or equivalent framework awareness
• Cyber incident lifecycle understanding — end-to-end awareness from detection to closure
• Cyber Incident Management & Coordination Coordinate across SOC, Incident Response, and business teams.
• Executive communication and reporting — translating technical events into leadership language
• Experience in Regulatory and compliance reporting — experience with governance or oversight reporting obligations
• Stakeholder management — coordinating across IR teams, leadership, vendors, and legal/privacy
• Experience in Documentation discipline — playbook maintenance, runbooks, structured record keeping
• Experience in ITSM tooling — Jira or equivalent incident tracking and workflow platform
• Use Jira for ITSM-based incident tracking. Maintain accurate incident records, status updates, and escalation trails throughout the incident lifecycle.
• ITIL or ITSM process framework experience
• FHFA or financial services regulatory reporting experience
• TTX facilitation or planning experience
• Familiarity with vulnerability management concepts
• Insider threat program awareness
• Experience with third-party risk or vendor incident management Preferred Skill and Experience • Case management — Times or equivalent SOAR/workflow automation platform
• Experience and Exposure to Cybersecurity knowledge
• On-Call and Extended Coverage Participate in weekend on-call rotation. During high-severity or lengthy incidents, additional time beyond standard hours may be required. Compensatory time off is provided in return.
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