| Job Description: |
Competencies: 6-8+ years experience
Digital : ServiceNow_IT Service Management
Desktop Management - Infrastructure Services (IS)
Role Description:
The identified resources will be responsible for:
• Providing end-user IT support (deskside and remote)
• Handling incident resolution and service requests in line with SLAs
• Troubleshooting hardware, software, and network issues
• Supporting Windows environments, laptops, desktops, and peripherals
• Managing user accounts, access, and basic administration tasks
• Coordinating with infra/network/application teams for escalations
• Performing IMAC (Install, Move, Add, Change) activities
• Maintaining asset inventory and compliance records
• Delivering high-quality customer support and documentation
Key Skills Expected:
• Strong troubleshooting and analytical skills
• Experience in enterprise IT support environments
• Familiarity with ticketing tools (e.g., ServiceNow)
• Good communication and stakeholder handling skills
• Flexibility to work in assigned shifts
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