| Job Description: |
Provide production support primairly being governed by INCs and SCTasks in ServiceNow
Perform batch monitoring and take corrective actions in case of any issues
Perform periodic maintenance activities
Adhere to the production support SLAs agreed between TCS and customer
Keep the documentation updated w.r.t. Issues resolved and any new SOPs
Skills
Experience on Oracle Time clocks
Experience on Integration of punch time into Oracle Time & Labor
Experience on Kronos WFC in a plus
Experience on Production Support, SLAs, daily monitoring of application and timely resolution in case of failures
Experience on ServiceNow
Desirable Skills:
Keyword:
Skills: Kronos Workforce Management Technical
Experience Required: 6-8
|
