| Job Description: |
Role Descriptions: We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end,
drive architectural strategy, and deliver scalable, secure, and business-aligned solutions.
This role requires deep expertise in HRSD, ITSM, portal technologies, and integrations,
along with strong stakeholder engagement at leadership levels.
Key Responsibilities
Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap.
Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder.
Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server).
Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.
Governance & Quality: Define standards, best practices, and ensure performance and security.
Team Leadership: Mentor architects and developers; drive technical excellence.
Core Expertise
ITSM (Incident, Problem, Change, Request)
HRSD (Case Management, Lifecycle Events, Employee Center)
Service Portal / UI Builder
CMDB, CSDM
Flow Designer, JavaScript scripting, ACLs, performance tuning
Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth
Mandatory Certifications
CTA (Certified Technical Architect) – MUST HAVE
CIS-HRSD (Certified Implementation Specialist – HRSD) – MUST HAVE
Leadership Expectations
Proven end-to-end platform ownership
Strong enterprise architecture mindset
Excellent communication and stakeholder management
Ability to drive strategic decisions and roadmap planning
Success Measures
Scalable and stable platform architecture
High stakeholder satisfaction
Strong governance with minimal technical debt
Successful delivery of HRSD & ITSM transformations
Desirable Skills:
Keyword:
Skills: Digital : ServiceNow_Human Resource Service Delivery
Experience Required: 8-10
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