| Job Description: |
Skills: ServiceNow
Experience Required: 8-10 Years
Role Descriptions:
Integration Lead (Client-Facing) – Lead
Job Description:
Manages the design and delivery of integrations between ServiceNow and enterprise systems, collaborates with client stakeholders, and ensures secure, scalable, and reliable data exchange.
Required Skills:
• ServiceNow IntegrationHub and Flow Designer
• Experience with the development and maintenance of integrations using various protocols such as REST, SOAP, LDAP, JDBC
• Integration architecture and design
• Authentication methods (OAuth, SAML, JWT)
• Enterprise application integration
• Client-facing consulting experience
• Troubleshooting and performance optimization
• Strong communication and stakeholder management
• High level of competency writing and maintaining JavaScript and PowerShell to meet the requirements
• Experience implementing data transformations both in a file-based context and using scripting
• Relevant IT architecture experience, Understanding of network architecture and the security implications on integrations
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
Experience:
• Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
• 8+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development and integration in complex, multi-system environments.
• Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.
• 2+ years of telecommunications, cable, broadband, or similar operational technology experience, with working knowledge of how commercial services move from order intake through fulfillment, support, and assurance will be an added advantage
• Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.
• Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.
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