| Job Description: |
-- Delivery Management with ITIL Experience
-- Customer management
-- Leading strategic discussions and roadmap with customer leadership
-- Thought leadership in bringing automation and process improvement in service delivery
-- Leading Major Incidence calls and driving RCA process
-- Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues
- Ability to configure and discuss Routing and Switching technologies, MPLS , Network Security, Data Center networks – firewalls, IDS/IPS, VPN, load balancers
- Must have hands on experience on Dell switches and Paulo Alto firewall.
- Switching: Cisco Catalyst Switches, VLAN, STP, VLAN Trunking
- Understanding of Cisco ASA (Cisco VPN Technology)
- Understanding of Cisco Wireless LAN Controllers and Access points.
- IP routing and switching.
- Understanding of Cisco ACI and SD-WAN
-- Network Monitoring and Alerts management
Roles & Responsibilities
Onsite Delivery Lead – Network Administration Managed Service Team
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