| Job Description: |
Skillsets:
• 8+ Yrs of overall experience
• Strong / Advanced level Development skills in Python
• Hands-on experience in AWS Services (e.g., Lambda, S3, Sagemaker, Bedrock, Amazon Connect etc.)
• AI, GenAI, Agentic AI exposure / experience on AWS
Role Descriptions: Role: Sr. Software Engineer - Contact Centre Innovation & GenAIThis role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale. The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency. We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience. This role will be instrumental in driving innovation| implementing cloud capabilities| and building GenAI solutions across our contact centers in Canada| Asia| and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale| complex software systems.Role and ResponsibilitiesParticipate in the design| development| and rollout of foundational cloud capabilities.Collaborate with cross-functional teams to implement key software delivery| cloud| GenAI| and DevOps processes.Create and maintain technical design artifacts that describe application functionality| solution designs| data models| interfaces| and integrations.Contribute and/or adopt global software engineering re-usable best practice processes.
Essential Skills: MUST HAVE Skill setsBachelors degree in computer science or a relevant field10+ years of experience building large-scale| multi-tier distributed software systemsHands on experience in cloud technologies| particularly AWS servicesHands-on expertise with Python| Lambda functions| APIs| LLM Models| JavaExperience with DevOps culture| tools| and best practices (e.g. - Bitbucket| Ansible| Jenkins| CDD)Strong communication skills| able to articulate complex technical concepts to both technical and non-technical stakeholders.Ability to work and collaborate with cross-functional teams across multiple locations.Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives| risks| and benefits.Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks.
Additional Comments:Candidates with eligibility for Reliability Status Clearance will be preferred.
Location Toronto| Canada Hybrid work model.Occasional work outside of normal business hours as part of a global team Occasional weekend work in support of project delivery and implementations
Desirable Skills:
Keyword:
Skills: Digital : Python~Digital : Artificial Intelligence(AI)~Generative AI
Experience Required: 10 & Above |
