| Job Description: |
Primary Responsibilities (RUN-Focused)
The resource will be accountable for operational stability and support, including:
Monitoring system health and responding to production alerts and incidents
Frontline incident triage and resolution using ServiceNow
Participation in an established on-call rotation during business-critical periods
Weekly fix, maintenance, and patch testing and validation
Application and API certificate monitoring, renewal, and validation
Participation in disaster recovery (DR) testing and exercises
Coordination with internal teams and vendors to troubleshoot and resolve issues
Maintaining operational documentation and runbooks
Secondary Responsibilities (Build & Automation Support)
As operational stability allows, the engineer may also assist with:
Minor development tasks and automation scripting
Supporting and troubleshooting existing API integrations
CI/CD support activities under guidance (not pipeline ownership)
Configuration updates and deployment support
Supporting vendor-provided SaaS platforms in a hybrid build/run model |
