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• Comfortable with core onsite support functions (4 years+ experience) such as hardware triage, imaging, deployments, device replacements, Win10/11, iOS and direct end user interaction.
• Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
• Collaboration: Work closely with other IT teams to resolve complex issues.