| Detailed JD (Roles and Responsibilities) | The Technical Program Manager will be part of the U.S. Consumer Services Technology (USCS Tech) team, a strategic organization delivering cutting-edge digital capabilities across customer experience, AI/ML, marketing technology, enterprise communications, and automation. This role focuses on driving high-impact strategic initiatives across platforms, accelerating execution, and enabling scalable product delivery. Drive and own USCS Tech strategic initiatives, acting as a “go-getter” to accelerate program execution
Build strong relationships with stakeholders across technology, business, and leadership to improve collaboration and outcomes
Lead technical discussions and project planning to ensure cross-team alignment
Collaborate with leadership to evaluate opportunities and shape strategic direction
Facilitate governance forums, program communications, and training strategies
Identify, manage, and resolve risks/issues at program and project levels
Influence and negotiate with cross-functional teams to ensure optimal resource allocation
Anticipate risks and implement mitigation strategies to ensure timely delivery
Contribute to and maintain marketing technology strategy documentation
Partner with cross-platform development teams on large-scale programs
Track and measure program performance using key metrics and executive reporting
Demonstrate strong leadership by inspiring teams and driving continuous improvement |
| Mandatory skills | Program Manager, Governance Frameworks, Project management Strong stakeholder management and cross-functional collaboration skills
Proven experience managing multiple programs, priorities, and teams simultaneously
Ability to work in ambiguous environments and bring clarity to complex problems
Excellent communication (verbal and written) with experience influencing senior leadership
Solid understanding of project/program management methodologies, tools, and governance frameworks
Strong problem-solving mindset with a focus on simplification and execution
Ability to build trust through transparency and consistent delivery
Experience driving change and influencing without direct authority
Critical thinking with the ability to challenge assumptions and improve processes |
| Desired skills | Project Management, Program management, Product Management Knowledge of Customer Marketing Technology ecosystem and platforms
Experience in digital, AI/ML, or customer experience technology domains
Familiarity with large-scale cross-platform delivery environments
Experience in data-driven program management and performance tracking
Exposure to enterprise-level governance and transformation initiatives
Strong strategic thinking with the ability to connect technology initiatives to business outcomes |
