| Job Description: |
Required Technical Skill Set Functional / Technical knowledge of any of the following:
• SCADA systems, telemetry data flow, and field device communication.
• Metering operations, data synchronization, and handheld device workflows.
• Gas compliance and inspection processes.
• System integrations, including APIs, file-based interfaces, and batch processing.
• Application support, Windows server environments, and database interactions (SQL)
Must-Have • Strong hands-on experience in SCADA systems and Telemetry support
• Experience in Metering operations support (data handling, issue troubleshooting)
• Proficiency in handheld device management – docking, synchronization, and troubleshooting
• Experience in batch job monitoring and failure resolution
• Solid knowledge of Windows Server and application support
• Ability to troubleshoot system/application issues using logs and monitoring tools
• Experience with system integrations, including:
- API integrations (REST/SOAP)
- File-based interfaces (FTP/SFTP)
- Batch data processing
• Working knowledge of SQL/databases (SQL Server or Oracle)
• Experience with ITSM tools (ServiceNow, Remedy) and incident management processes
Good-to-Have • Experience with Gas Compliance systems and inspection workflows
• Exposure to utilities domain (Gas/Energy)
• Familiarity with monitoring tools (Splunk, AppDynamics, etc.)
• Basic scripting skills (PowerShell, Python) for automation
• Experience with batch scheduling tools (Control-M, Autosys)
• Exposure to mobile workforce / field service applications
• Knowledge of cloud integrations (Azure, AWS – basic level)
• ITIL certification or familiarity with ITIL practices
• Vendor-specific SCADA platform experience (e.g., Siemens, GE, Wonderware)
• Functional Understanding of the Utilities – Gen / T&D / Renewables
• Customer interactions and working in multi-vendor environments.
• Excellent written and oral communication skills. Ability to write procedures, guidelines and O&M documentation
SN Responsibility of / Expectations from the Role
1 Provide end-to-end onsite support for SCADA, telemetry, metering, and compliance applications ensuring high system availability
2 Monitor, troubleshoot, and resolve incidents, system alerts, and data issues within defined SLAs
3 Ensure smooth functioning of metering operations, including handheld device sync, docking, and batch processing
4 Perform proactive system monitoring, health checks, and preventive maintenance to avoid recurring issues
5 Support and troubleshoot integrations (API, file-based, batch interfaces) across enterprise systems
6 Coordinate with business users, field teams, and vendors for timely issue resolution and operational support
7 Conduct root cause analysis (RCA) and implement corrective and preventive actions
8 Maintain accurate documentation, logs, and knowledge base articles for support processes and issues
9 Support application deployments, patches, and upgrades in coordination with technical teams
10 Ensure adherence to compliance, audit, and regulatory requirements in gas inspection workflows
11 Participate in on-call support / shift coverage as required for business continuity
12 Drive continuous improvement initiatives to enhance system stability and support efficiency
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