| Job Description: |
Descriptions:
"Patch Management Support: Identify, track and remediate patch vulnerabilities across
the Western Alliance Bank (WAB) system enterprise, including server,
workstation and system device support.
▪ Incident, Task & Change Management: Assign, track, update and complete related
patch support tickets, tasks and change activities centric to patch and vulnerability
management support in the WAB environment.
▪ KRI & SLA Tracking: Capture and monitor metrics on
designated key risk indicators and service level agreements covering patch management
reporting in the WAB system enterprise.
▪ Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch
Services (EPS) and IT support, business, and solution teams to ensure proper
support coordination, effort transition and patch remediation work throughout the WAB
enterprise.
▪ Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft
Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell
Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),
Entra ID, Azure and Linux OS.
▪ Software Packaging: Design, build, and deploy related patch application updates and
install packages via the EPS team support tools (including but not limited to
MECM).
▪ Project Support: Coordinate and support both assigned EPS team project work as well as
cross-department collaboration efforts.
▪ Continuous Improvement: Identify patch support issues and trends and recommend
process improvements to enhance vulnerability remediation efficiency and system stability.
Responsibilities:
• Administer patch management support of servers, workstations and enterprise system
devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.
Coordinate with Business End users, IT and Solution support teams to conduct vulnerability
and patch remediation work.
Design, build and deploy packaged updates and application installs associated with patch
vulnerability management.
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation
efficiency and system stability."
"3+ years of experience in IT Vulnerability Management, IT Application Support, IT
Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional
collaboration.
• General support knowledge involving the Financial-Banking industry preferred.
Tool & Platform Competencies should include:
• Microsoft Configuration Manager (MCM/MECM/SCCM)
• ServiceNow
• Intune
• Power BI
• PowerShell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra ID
• SharePoint
• Confluence
• (desired) Linux OS"
Skills: Microsoft Enterprise Project Management (EPM) 2007
Experience Required: 6-8 |
