| Job Description: |
Role Descriptions: Provide L1L2L3 production support for the Odessa leasing and lending platform| including incident triage| root cause analysis| and resolution within agreed SLAs.Perform minor configuration changes in Odessa including product setup| rate configuration| workflow rules| document templates| and userrole management.Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.Investigate and resolve issues related to integrations| APIs| and data flows between Odessa and upstreamdownstream systems.Ability to write and execute SQL queries against the Odessa database to validate data| investigate bugs| and support production troubleshooting.Assist with report creation and maintenance using Odessas reporting tools or connected reporting frameworks (SSRS| Power BI| or similar).Participate in requirements grooming| effort estimation| and change management processes for configuration and enhancement requests.Collaborate with onshore client teams and offshore delivery counterparts ensuring clear handoffs| documentation| and knowledge transfer.Maintain support runbooks| SOPs| and knowledge base articles to reduce recurring incidents and improve team self-service.Adhere to AMS governance| ITIL-aligned change management| and quality assurance standards.
Essential Skills: KEY RESPONSIBILITIESProvide L1L2L3 production support for the Odessa leasing and lending platform| including incident triage| root cause analysis| and resolution within agreed SLAs.Perform minor configuration changes in Odessa including product setup| rate configuration| workflow rules| document templates| and userrole management.Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.Investigate and resolve issues related to integrations| APIs| and data flows between Odessa and upstreamdownstream systems.Ability to write and execute SQL queries against the Odessa database to validate data| investigate bugs| and support production troubleshooting.Assist with report creation and maintenance using Odessas reporting tools or connected reporting frameworks (SSRS| Power BI| or similar).Participate in requirements grooming| effort estimation| and change management processes for configuration and enhancement requests.Collaborate with onshore client teams and offshore delivery counterparts ensuring clear handoffs| documentation| and knowledge transfer.Maintain support runbooks| SOPs| and knowledge base articles to reduce recurring incidents and improve team self-service.Adhere to AMS governance| ITIL-aligned change management| and quality assurance standards.REQUIRED QUALIFICATIONS25 years of experience in application support| AMS| or a similar functionaltechnical analyst role.Hands-on experience with the Odessa platform (leasing| lending| or loan servicing modules).Domain experience in auto finance| commercial finance| or captive finance understanding of loanlease lifecycle| funding| billing| and collections.Experience working in an onshoreoffshore delivery model with distributed teams across time zones.Ability to interpret and write SQL queries for data investigation and validation.Understanding of RESTSOAP API concepts for troubleshooting integration issues.Familiarity with incident and change management tools (ServiceNow| Jira| or similar).Strong client-facing communication skills able to translate business issues into technical actions.Ability to manage multiple priorities independently in a fast-paced AMS environment.PREFERRED QUALIFICATIONSFamiliarity with relational databases (SQL Server| Oracle) understanding of schema design| stored procedures| and query optimization in the Odessa data model.Experience with API integrations REST| SOAP| JSONXML-based data exchange| including use of tools like Postman for debugging.Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configu
KEY RESPONSIBILITIES
• Provide L1/L2/L3 production support for the Odessa leasing and lending platform, including incident triage, root cause analysis, and resolution within agreed SLAs.
• Perform minor configuration changes in Odessa — including product setup, rate configuration, workflow rules, document templates, and user/role management.
• Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.
• Investigate and resolve issues related to integrations, APIs, and data flows between Odessa and upstream/downstream systems.
• Ability to write and execute SQL queries against the Odessa database to validate data, investigate bugs, and support production troubleshooting.
• Assist with report creation and maintenance using Odessa's reporting tools or connected reporting frameworks (SSRS, Power BI, or similar).
• Participate in requirements grooming, effort estimation, and change management processes for configuration and enhancement requests.
• Collaborate with onshore client teams and offshore delivery counterparts — ensuring clear handoffs, documentation, and knowledge transfer.
• Maintain support runbooks, SOPs, and knowledge base articles to reduce recurring incidents and improve team self-service.
• Adhere to AMS governance, ITIL-aligned change management, and quality assurance standards.
REQUIRED QUALIFICATIONS
• 2–5 years of experience in application support, AMS, or a similar functional/technical analyst role.
• Hands-on experience with the Odessa platform (leasing, lending, or loan servicing modules).
• Domain experience in auto finance, commercial finance, or captive finance — understanding of loan/lease lifecycle, funding, billing, and collections.
• Experience working in an onshore/offshore delivery model with distributed teams across time zones.
• Ability to interpret and write SQL queries for data investigation and validation.
• Understanding of REST/SOAP API concepts for troubleshooting integration issues.
• Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
• Strong client-facing communication skills; able to translate business issues into technical actions.
• Ability to manage multiple priorities independently in a fast-paced AMS environment.
Top 3 Preferred Skills:
PREFERRED QUALIFICATIONS
• Familiarity with relational databases (SQL Server, Oracle) — understanding of schema design, stored procedures, and query optimization in the Odessa data model.
• Experience with API integrations — REST, SOAP, JSON/XML-based data exchange, including use of tools like Postman for debugging.
• Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configuration.
• Understanding of captive finance business processes — OEM dealer programs, subsidy rates, floorplan, or commercial lease structures.
• Basic scripting skills (PowerShell, Python, or similar) for automation of routine support tasks.
DOMAIN KNOWLEDGE – AUTO & COMMERCIAL CAPTIVE FINANCE
• Familiarity with the auto finance lifecycle: origination, contract booking, payment processing, account servicing, and end-of-term processes.
• Understanding of commercial captive finance models — OEM-backed financial subsidiaries, dealer programs, and fleet/commercial lease structures.
• Experience with Odessa-supported financial products such as retail installment contracts, operating leases, finance leases, or balloon loans is highly valued.
WORKING MODEL & COLLABORATION
• Works in a hybrid onshore-offshore AMS delivery model; comfortable with asynchronous communication, structured handoffs, and cross-time-zone coordination.
• Regular interaction with onshore client stakeholders — stand-ups, triage calls, sprint reviews, and change management discussions.
• Partners with offshore team members for execution, testing, and documentation — requiring clear written communication and process discipline.
• May participate in on-call rotation for critical production incidents depending on client engagement requirements.
• Education Requirements: Bachelors in Computer Science or other related field
• Years of Experience: 5 years |
