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Requirement ID: 88727
Job Title: L3 Application Support Engineer
Job Type: Contract
Duration: 6 - 9 months
Location: NY or Dallas
Job Description:

ROLE_DESCRIPTION -

Looking for experienced L3 Application Support Engineers to support a legacy treasury application within a global investment banking environment. The platform supports core treasury operations including liquidity management and internal financial processing, and is built using C++ running on a Unix/Solaris-based infrastructure.

The role will focus on deep production support, troubleshooting, code-level debugging, and system stability for a mission-critical treasury system.

Key Responsibilities

L3 Production Support

• Provide L3 support for a legacy treasury application built in C++ on Unix/Solaris infrastructure

• Investigate and resolve complex production incidents affecting treasury operations

• Perform root cause analysis (RCA) for system defects and operational failures

Code-Level Troubleshooting

• Analyze and debug C++ application code to diagnose system issues

• Implement bug fixes, patches, and minor enhancements where required

• Support application releases and production deployments

System Stability & Performance

• Ensure stability and availability of the treasury platform

• Monitor application performance, system logs, and operational metrics

• Support incident management, problem management, and operational governance processes

Knowledge Transfer & Transition

• Work with existing support teams to transition knowledge and support responsibilities

• Develop and maintain technical documentation and runbooks

• Assist with stabilization and long-term support of the platform

Required Technical Skills

• Strong hands-on experience in C++ application development/support

• Experience supporting applications running on Unix / Solaris environments

• Proven experience in L3 production support for enterprise applications

• Strong debugging and troubleshooting skills in legacy systems

• Familiarity with shell scripting and log analysis

Good to Have

• Experience working with treasury or financial systems within banking environments

• Exposure to liquidity management or internal banking platforms

• Familiarity with backend data stores or databases in enterprise applications

Experience

• 9–12 years of experience in application development/support with strong C++ expertise

• Prior experience supporting mission-critical financial systems preferred

Key Traits

 • Strong analytical and troubleshooting capability

• Comfortable working with large legacy codebases

• Ability to support high-availability banking systems

Skills: C++~Solaris
Experience Required: 8-10
Skills: C++~Solaris
Experience Required: 8-10
 

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