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• Conduct detailed audit and assessment of current Zendesk configuration and workflows.
• Assess readiness of configuration for implementation of Zendesk AI capabilities.
• Develop insights, recommendations and plans to optimize architecture, performance, utilization and resulting data outputs.
• Act as solutions lead to stakeholders, ensuring transparency and alignment on technical recommendations.
• Clearly communicate findings and strategic insights.
• Concentrate on strategy, architecture, and stakeholder engagement.