| Job Description: |
The ServiceNow Now Assist Specialist enables AI-powered automation across the ServiceNow platform by configuring and optimizing generative-AI features such as summarization, content generation, conversational intelligence, and AI-driven workflow automation.
· Now Assist uses ServiceNow’s domain-specific LLMs and integrations like Azure OpenAI to enhance ITSM and Creator workflows.
Key Responsibilities:
1. Configure Now Assist skills such as incident/chat summarization and resolution note generation.
2. Implement AI-driven automation across ITSM and Creator using out-of-the-box and custom skills.
3. Build and optimize multi-skill AI Agents for end-to-end automation workflows.
4. Enable conversational self-service using Virtual Agent and NLU.
5. Collaborate with stakeholders to translate business requirements into AI-enabled solutions.
Required Skills:
· Experience with ServiceNow modules (ITSM, Integration,flow designer, catalog items etc).
· Hands-on knowledge of Now Assist features: summarization, content creation, sentiment analysis, conversational AI.
· Familiarity with AI Agents and text-to-flow/code automation.
· Strong business analysis and workflow-design skills.
Role Descriptions: SNOW AI initiative| Now Assist- ITSM| SPM IRM
Essential Skills: Experience with ServiceNow modules (ITSM| Integration|flow designer| catalog items etc). Hands on knowledge of Now Assist features summarization| content creation| sentiment analysis| conversational AI. Familiarity with AI Agents and text to flowcode automation. Strong business analysis and workflow design skills.
Desirable Skills:
Keyword:
Skills: ServiceNow
Experience Required: 6-8 |
