| Job Description: |
(Bank of America or Cisco past experience)
• 25+ years of experience in the IT industry.
• 15+ years as a Project Manager / Service Manager; 3+ years as a Program Manager.
• Bachelor’s degree (https://urldefense.proofpoint.com/v2/url?u=http-3A__B.Sc&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uPVyrU0-wRkYMC7tELyR3Z2KXITAdfezxPfpSF43vug&m=mChRU8HIlwH2e2EPXsllllG_NwEAeQzLSvec_89LqFP7prMIiiHLLI2joKvUxXLt&s=qcopnZcD9u3V7pgBwMdXemcer1UoKPitSA7wUD2bQgI&e=. or B.A.).
• Bank of America or Cisco past experience
• PRINCE2 (or equivalent PM certification), Preferred – ITIL Foundation v3 Certification
• Led large transformation programs with multiple workstreams and PM direct reports.
• Able to produce automated executive dashboards and status reporting.
• Strong customer facing and interpersonal communication skills.
• Calm, level headed, positive “can do” approach under pressure.
• Creative problem solver with customer focused, strategic thinking.
• Fluent in English + business level proficiency in one: Mandarin, Cantonese, Japanese, Spanish, or Portuguese.
• Proficient in MS Excel, Word, Project, and PowerPoint.
• Capable of multitasking independently in unstructured environments.
• Strong leadership across global, multi timezone teams.
• Excellent verbal and written communication.
• Comfortable operating under tight deadlines and high pressure scenarios.
• Self starter effective in both team and independent roles.
• Confident addressing senior leadership during critical incidents.
• Experienced with formal change control processes.
• Solid understanding of testing strategies and acceptance criteria.
• Managed large teams of both technical and non technical consultants.
• Able to deliver across diverse verticals and vendor ecosystems.
• Preferred: ITIL Foundation v3, global security deployment experience, knowledge of security frameworks.
• Proven delivery of large unified communications, managed services, and mobility solutions.
• Background in service management delivery.
• Works within the service provider organization’s PM framework and best practices.
• Proactively resolves issues impacting scope, schedule, cost, or quality while managing shifting organizational and customer priorities.
• Maintains formal project documentation and prepares executive level summaries.
• Manages end to end service delivery for customer programs.
• Directs architectural design, engineering activities, change control, and operational acceptance to ensure successful delivery.
• Ensures timely delivery of required documentation and strong coordination with cross functional teams.
• Develops and maintains project plans, migration plans, and risks/issues/actions logs; communicates status and actions broadly.
• Provides daily direction to Security and Network teams in alignment with the project plan.
• Facilitates forums for complex technical discussions; documents outcomes, minutes, actions, and distributes appropriately.
• Demonstrates extensive experience delivering global security and/or network deployments.
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