| Job Description: |
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 12+ years of IT experience across architecture, requirements & design, development, testing, or application support.
• 4+ years of MSO/Telecommunications experience with strong functional and technical skills in enterprise BSS systems and solutions architecture.
• 4+ years of experience architecting and designing large scale enterprise solutions.
• 2+ years of experience integrating or implementing complex systems and platforms including COTS, SaaS, and third party solutions using industry-standard frameworks and technologies.
• 2+ years of experience in an Architecture organization delivering end to end strategic solutions and roadmaps.
• Deep expertise in telecom domains such as BSS/OSS (CRM, billing, order orchestration, inventory, assurance), AIOps, service assurance, field operations, customer experience, and digital channels.
• Practical experience with GenAI and LLM concepts (RAG, grounding, prompt engineering, evaluators, guardrails) and traditional ML (forecasting, anomaly detection, NLP, recommendation systems).
• Working knowledge of industry standards such as TMF, MEF, ITIL, IETF, and IEEE (highly desired).
• Strong communication and interpersonal skills with the ability to engage effectively at leadership and engineering levels.
• Proven ability to lead large, matrix managed technical teams including multiple vendors.
• Experience driving full stack, end to end solution delivery with a strong understanding of how architecture decisions impact execution.
• Leads end to end architecture for small business digital self service including plan comparison, quoting, simple CPQ, e signature, identity verification, instant credit checks (as permitted), and zero touch activation/provisioning.
• Designs guided onboarding experiences including connectivity setup, device pairing, number porting, as well as digital care flows (chat, callbacks, knowledge base) and account management (users, lines, add ons, upgrades, moves/adds/changes).
• Implements SMB focused bundles (connectivity + devices + security/SD WAN/UCaaS) with streamlined eligibility and pricing logic.
• Enables usage based insights and contextual upsell opportunities using real time signals and propensity models.
• Ensures inclusive, performant UX for small business teams through mobile first design, low friction flows, and role based access controls.
• Develops the solution vision and documents solution architecture including systems mapping, integration strategy, and technology selection in collaboration with business owners, SMEs, and IT delivery teams.
• Participates across all phases of the project lifecycle—from intake through implementation—to ensure architectural completeness and eliminate rework.
• Contributes to feature definition, user story grooming, estimation, solution detailing, and resolution of architecture gaps or issues.
• Leads requirements analysis and solution design workshops to determine system and integration needs.
• Engages with business partners, product owners, and stakeholders to understand pain points, translate them into system requirements, and ensure alignment with architectural direction.
• Ensures solutions are thoughtfully engineered, maintainable, operable, aligned with enterprise architecture, feasible to deliver on schedule, and positioned to provide expected business value.
• Collaborates with IT delivery teams, platform architects, technical leads, release management, and project managers to ensure dependency resolution and avoid cross project impacts.
• Drives system integration by defining interface specifications, technical design documents, and end to end data flows using standard methodologies and tools.
• Participates in implementation activities including research, POCs, prototyping, compatibility testing, and evaluating new technology introductions.
• Identifies and defines non functional requirements (performance, security, operational needs) and contributes to conceptual architecture development. |
