Experience Required: 6-8 Years
Skills: Desktop Management - Infrastructure Services (IS)
Job Description:
-Managing day to day IT Operations (End users devices).
-Handling escalations.
-Team Management Performance.
-Handling customers laptopmobility issues.
-Managing number of IT assets on customer location| based on ServiceNow database and physical stock rooms.
-Managing laptop installations for asset replacement project.
-Managing IT accessories delivery to end users (locally and by post services)
-Resolve incidents and requests in due course (ServiceNow tool)
-Duties include systems analysis techniques and procedures| including consulting with users| to determine| software| hardware or system functional specifications.
-MonthlyWeeklyDaily Reporting( internal and Client).
-Attending Meetings| trainings.
Qualifications:
-Previous experience working in Local IT support or Service Desk Helpdesk
-Previous experience in Managingvleading support team.
-Good knowledge of end client IT infrastructure (personal computers)
-Good knowledge of Microsoft software
-Very good knowledge of MS Excel
-Basic knowledge and understanding of networking protocols and infrastructure
-Ability to work on ticketing system (ServiceNow is nice to have)
-Strong ability to follow processes and/or apply common sense workarounds to ensure team success
-Strong ability to work effectively and prioritize in urgent work situations
-Leading experience in asset management field (nice to have)
-Confident| professional and courteous when dealing directly with clients
-Excellent written and verbal communication skills.
-Ability to work under pressure.
-Positive| proactive and can-do attitude. |
