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 Role Descriptions: Configure and enable Teams Phone System| policies| calling plans| and number assignments.Work with SBCs (Audio Codes Ribbon) for Direct Routing setup and testing.Perform user cutovers from Cisco to Teams in coordinated migration waves.Configure Teams call queues| auto attendants| voicemail| and routing policies.Migrate and validate analog and specialty lines (gateways inter compaging).Coordinate with carriers for number porting and PSTN transitions.Voice Gateway  Infrastructure IntegrationReconfigure or decommission Cisco voice gateways and SIP trunks post migration.Update routing tables| dial peers| E911 configurations| and failover https://urldefense.proofpoint.com/v2/url?u=http-3A__paths.Support&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uPVyrU0-wRkYMC7tELyR3Z2KXITAdfezxPfpSF43vug&m=tyfQWxLsSenSkDE8RCynM7UrESamLmkuqfqhefU8AoLVSJttGvKaTJg544cQIJSQ&s=DCib--pdtJjHXKZzaIR2jAP0RJ8kUbKhDAbxnHREK0k&e= coexistence scenarios during phased migration.Troubleshooting  SupportProvide L2L3 troubleshooting during pilot and mass migration phases.Identify issues in SBC routing| Teams policy conflicts| or device registration failures.Handle escalations related to call quality| dropped calls| and network dependencies.Documentation  GovernanceCreate detailed SOPs| migration runbooks| rollback plans| and user guides.Maintain inventory updates (DID| TFN| analog lines| device lists).Support operational transition to BAU teams post migration.Customer  Project CoordinationWork closely with customer stakeholders to understand requirements and timelines.Participate in migration planning calls and provide weekly status updates.Collaborate with network| security| Microsoft 365| and telecom provider teams.
Essential Skills: Technical SkillsStrong experience withCisco UC TechnologiesoCUCM| Unity Connection| UCCX (Contact Center)| IMPoCisco Voice Gateways (ISRASR)| SIP TrunkingoDial plan design| SRST| E911| QoS| JabberWebex ClientsMicrosoft Teams VoiceoTeams Phone SystemoDirect Routing (AudioCodes  Ribbon SBCs)oCall queues| auto attendants| voicemail routingoMicrosoft 365 tenant administrationRouting  Network FundamentalsoSIP| RTP| DNS| DHCP| SBC call routingoNetwork troubleshooting tools (WireShark| call logs| QoS traces)Preferred QualificationsCisco Certifications CCNACCNP CollaborationMicrosoft Certifications MS 700| MS 720Experience migrating large enterprise telephony environmentsExperience with Contact Center migrations (UCCX to Teams integrations)Familiarity with ITIL processes for incident| change| and configuration management
Desirable Skills: Oracle DBA
Keyword: ~Oracle DBA~
Skills: Cisco Application Centric Infrastructure(ACI)
Experience Required: 10 & Above