| Job Description: |
Role Description:
Serve as the primary interface between Crew Services business users and delivery teams (Product, Engineering, QA).
Understand and document end-to-end Crew Management business processes, including:
Crew Planning Rostering
Pairings and Bid Awards
Crew Scheduling Recovery
Crew Tracking Day-of-Operations
Fatigue Risk Management (FRMS)
Regulatory and Contractual Compliance (FAA, EASA, union rules, CBAs)
Facilitate business workshops to gather, analyze, and validate requirements.
Translate business needs into clear functional requirements, user stories, acceptance criteria, and process flows.
Create and maintain artifacts such as
Business Requirement Documents (BRDs)
Functional Requirement Specifications (FRS)
User Stories and Use Cases
Process and data flow diagrams
Collaborate closely with QATest teams to
Review and validate test scenarios and test cases
Ensure coverage of crew business rules, regulatory constraints, and edge cases
Support System, Integration, and User Acceptance Testing (UAT)
Communicate solution impacts, dependencies, and risks effectively to all stakeholders.
Manage expectations across business and delivery teams.
Required Skills Qualifications
Strong hands-on understanding of Airline Crew Services Crew Management.
Experience working with Crew Management Systems (CMS) such as:
Jeppesen, AIMS, Sabre Crew Manager, Navblue, or similar platforms.
Solid knowledge of:
Crew legality rules
Work rules and union contracts
Crew recovery and disruption management
Day-of-operations scenarios
Proven experience as a Business Analyst Functional Analyst Product Analyst in the airline domain.
Strong ability to break down complex crew rules into functional and testable requirements.
Experience writing detailed user stories with acceptance criteria.
Ability to collaborate with Product Owners, Developers, and Testers effectively.
Strong problem-solving and decision-making skills. |
