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•        ServiceNow Expertise
o       Strong knowledge of CMDB module, CI classes, and relationships.
o       Experience with Discovery, Service Mapping, and Integration Hub ETL.
o       Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
•       ITIL Framework
o       Solid understanding of Configuration Management principles and ITIL v4.
•       Data Management
o       CI lifecycle management, data normalization, and duplicate elimination.
o       Automated discovery and reconciliation tools.
•       Integration & Scripting
o       Ability to configure integrations with SCCM, AD, and other systems.
o       Basic scripting (JavaScript, Glide API) for workflow customization.
•       Reporting & Governance
o       CMDB Health Dashboard, audit reports, and compliance checks