| Job Description: |
• ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships. o Experience with Discovery, Service Mapping, and Integration Hub ETL. o Familiarity with ITOM and ITSM processes (Incident, Change, Problem). • ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4. • Data Management o CI lifecycle management, data normalization, and duplicate elimination. o Automated discovery and reconciliation tools. • Integration & Scripting o Ability to configure integrations with SCCM, AD, and other systems. o Basic scripting (JavaScript, Glide API) for workflow customization. • Reporting & Governance o CMDB Health Dashboard, audit reports, and compliance checks |