| Job Description: |
Responsibilities:
• Focus on consulting and advisory services for the Electric Utilities sector with focus
on retail (energy billing, meter data, customer journeys, payments, System
integrations, migrations).
• Strong influencing skills and ability to challenge traditional ways of thinking.
• Strong problem-solving skills within an agile working framework. Must be able to
grasp the technical capabilities and constraints of the Kraken platform, or other
similar platforms (such as Oracle CIS).
• Apply deep understanding of the Meter-to-Cash lifecycle within utilities, including
customer setup, service orders, metering, usage calculation, rating, billing,
payments, adjustments, and credit/collections.
• Being the knowledge base of how Kraken works and how we deliver the Kraken
Platform
• Managing the relationship with key technology and exec stakeholders from the
client and potential Partners. Being the escalation point for any technical issues and
client concerns.
• Understanding the Kraken infrastructure, aligning client direction with the overall
goal for the Kraken platform & business.
• Summarizing and articulating client needs, considerations, timelines internally to
enable the ongoing development of the Kraken platform.
• Lead Infosys business consulting assignments and business development efforts
and be responsible for executing such work on time and within budget.
• Lead client discussions regarding the design and implementation of digital
solutions.
• Experience in managing complex technology implementation including migration
programs.
• Execute and manage business consulting projects with different levels of
complexity and specific workstreams within larger projects, effectively setting up a
detailed project plan and executing work toward key milestones.
• Participate in Industry events and help in brand building.
• Work across multiple levels and multicultural teams.
• Maintain highly effective communication with client senior management.
• Respond to RFX from clients and prospects and manage the sales process.
Basic (Required) Qualifications:
• Bachelor’s degree or foreign equivalent required.
• At least 10 years of industry experience with 5 years of experience in Utilities or
comparable regulated industries
• Two to seven years of experience in leading engagements in Utilities, Energy, or
natural resources focused consulting role or a strategic project
management/advisor role.
• Familiarity with energy markets and underlying fundamentals, regulations, and
policies; specific experience and/or knowledge of specific segments of the Utilities
Retail
• Ability to travel 4 days a week to multiple local, national client locations.
• Candidates authorized to work for any employer in the US without employer-based
visa sponsorship are welcome to apply. Infosys is unable to provide immigration
sponsorship for this role currently.
Preferred Qualifications:
• 5+ years of experience in the utility industry (electric, gas, or water).
• Hands-on experience with data conversions for CIS or billing system
implementations.
• Direct, practical experience with the Kraken billing/customer platform.
• Strong understanding of the Meter-to-Cash process and utility regulatory
environment.
• Experience supporting multi-cycle conversions in large transformation projects.
• Strong client-facing roles, stakeholder management, analytical, communication,
and problem-solving skills.
• Excellent communications, collaboration, and presentation skills
• Strong agile delivery experience, client facing roles and stakeholder management.
• Sector-relevant experience in managing complex technology implementation or
migration programs.
• Open minded individuals who are comfortable with ambiguity and an ever-changing
environment
• Proven experience in software adaptation, deployment, and integration
• Understanding of customer billing and customer information management systems,
• Proven ability to lead multidisciplinary teams and build strong relationships with
clients. |
