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Role Descriptions: Experience in Pega .Lead| analyze| document| and manage requirements with stakeholders by applying a variety of techniques to probe| elicit| challenge| understand| and gain consensus on requirements. Identify| document| and validate current state processes and support stakeholders to design the desired future state provide recommendations andor direction based on the end-to-end customer experience when making decisions.Ensure business processessystems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business processsystems to meet customer needs.Work with Change Management to assess and ensure that customer and employee experience stakeholder impacts are appropriately identified and managedEnsuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholdersWorking with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate)| including communication of issues and resolution.Manage the traceability of business requirements.Leverage specialized domain| product| and systems knowledge to have a thorough understanding of the business| product| and vision provide businessproduct subject matter expertise as well as recognize and drive the focus toward business value.Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.Ensure timely notification and escalation of possible issues problems while assessing options and recommendations for prompt resolutionEnsure work meets associated regulatory and framework controls| standards| and best practices.Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.Apply analytical skills to effectively understand business problems| impacted stakeholders| and proposed solutions to ensure alignment to TDs risk appetite.Identify| document| and actively manage material risks and issues| escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
Essential Skills: Experience in Pega .Lead| analyze| document| and manage requirements with stakeholders by applying a variety of techniques to probe| elicit| challenge| understand| and gain consensus on requirements. Identify| document| and validate current state processes and support stakeholders to design the desired future state provide recommendations andor direction based on the end-to-end customer experience when making decisions.Ensure business processessystems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business processsystems to meet customer needs.Work with Change Management to assess and ensure that customer and employee experience stakeholder impacts are appropriately identified and managedEnsuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholdersWorking with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate)| including communication of issues and resolution.Manage the traceability of business requirements.Leverage specialized domain| product| and systems knowledge to have a thorough understanding of the business| product| and vision provide businessproduct subject matter expertise as well as recognize and drive the focus toward business value.Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement