| Job Description: |
"6+ years of experience in IT service delivery or a related role
- Strong understanding of ITIL or similar IT service management frameworks
- Excellent analytical and problem-solving skills
- Proficient in service delivery tools and systems (e.g., ITSM software like ServiceNow, Jira)
- Experience with service level management and performance monitoring
- Strong communication and interpersonal skills
- Ability to work effectively with cross-functional teams and external vendors
- Ability to handle multiple tasks and prioritize effectively
- Experience with root cause analysis and developing action plans
- Knowledge of industry standards and best practices for IT service delivery
- Experience in preparing and presenting service delivery reports and dashboards
- Familiarity with change management and onboarding of new services" 6+ "6+ years of experience in IT service delivery or a related role
- Strong understanding of ITIL or similar IT service management frameworks
- Excellent analytical and problem-solving skills
- Proficient in service delivery tools and systems (e.g., ITSM software like ServiceNow, Jira)
- Experience with service level management and performance monitoring
- Strong communication and interpersonal skills
- Ability to work effectively with cross-functional teams and external vendors
- Ability to handle multiple tasks and prioritize effectively
- Experience with root cause analysis and developing action plans
- Knowledge of industry standards and best practices for IT service delivery
- Experience in preparing and presenting service delivery reports and dashboards
- Familiarity with change management and onboarding of new services" |
