| Job Description: |
• Monitor application health, performance, and availability using monitoring tools.
• Investigate, troubleshoot, and resolve application-related incidents within agreed SLAs.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Maintain knowledge base articles, SOPs, and operational documentation.
• Participate in incident, problem, and change management processes.
• Provide on-call support and assist during critical production incidents.
• Monitor and support server, network, storage, and cloud environments.
• Be familiar with any monitoring tool such as Splunk, Dynatrace, Big Panda, Pager Duty or similar platforms.
• Analyze system logs and performance metrics to identify trends and improvement opportunities.
• Automate repetitive operational tasks using scripting or automation tools. |
