| Job Description: |
• Production Support & Monitoring: Actively monitor OIC integration flows (scheduled and real-time) to ensure smooth daily operations.
• Troubleshooting & Resolution: Investigate, debug, and resolve complex integration failures, performance bottlenecks, and data mapping errors. Perform root cause analysis (RCA) to prevent reoccurrence.
• Maintenance & Enhancement: Maintain, update, and optimize existing OIC integrations (App Driven, Scheduled, File-based, REST/SOAP, FTP, DB adapters). Implement enhancements or changes (Change Requests) to existing integrations.
• Incident & Change Management: Manage incidents, service requests, and change requests in ITSM tools (e.g., ServiceNow) while strictly adhering to SLAs.
• Documentation: Create and maintain comprehensive documentation, including runbooks, technical design documents, troubleshooting guides, and FAQs.
• Collaboration: Coordinate with Oracle Functional Teams, Business Analysts, and third-party vendors for issue resolution
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